Shipping Policy

Effective date: 3 August 2026

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods or peak seasons, processing may take slightly longer.

2. Shipping Destinations

We currently ship to addresses within Malaysia, covering both West Malaysia (Peninsular) and East Malaysia (Sabah, Sarawak, and Labuan). Delivery times and fees may differ between regions.

3. Delivery Times

Once shipped, estimated delivery is 1–3 business days for West Malaysia and 3–7 business days for East Malaysia. These are estimates only and may vary due to courier performance, location, weather, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees, where applicable, are calculated and displayed at checkout before payment based on your delivery location and the items in your order. Any free-shipping promotions are subject to their own terms and minimum-spend conditions.

5. Order Tracking

Once your order is dispatched, we will provide a tracking number by email or through your account so you can follow your parcel's progress with the assigned courier.

6. Delivery Delays

While we work to dispatch every order on time, delays may occasionally occur due to courier backlogs, weather, festive seasons, customs, or other events outside our control. We appreciate your patience and will assist you in tracing any delayed parcel.

7. Incorrect or Incomplete Address

Please ensure your delivery details are accurate and complete at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. Additional charges may apply for re-delivery to a corrected address.

8. Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful, the courier may re-attempt delivery or hold the parcel for collection according to their procedures. Parcels returned to us as undeliverable may be subject to re-shipping fees.

9. Damaged or Lost Parcels

If your parcel arrives damaged or does not arrive within a reasonable time, please contact us as soon as possible so we can investigate with the courier and arrange an appropriate resolution. Please retain all packaging for damaged-item claims.

10. Self-Collection

Where available, you may choose to collect your order from one of our outlets instead of delivery. Collection options and locations are shown at checkout where applicable.

11. Returns & Refunds

For information about returning an item or requesting a refund after delivery, please see our Returns & Refunds Policy.

12. Contact Us

For any questions about shipping or delivery, contact AGOH MARKETING (M) SDN. BHD.