Not quite right? We'll sort it.
Changed your mind or something isn't right? Return most items within 14 days for a refund or exchange — here's everything you need to know.
- 14-day returns on most items
- Refunded to your original method
- Free return pickup in Klang Valley
Shop with confidence
Returns made easy
14-day returns
Return most items within 14 days of delivery.
Original condition
Items must be unused, complete and undamaged.
Full refund
Money back to your original payment method.
Our return policy
If you're not completely satisfied, you may return most items within 14 days of delivery for a refund or exchange. This doesn't affect your statutory rights under Malaysian consumer law.
Return eligibility
To be eligible for a return, an item must be:
- Returned within 14 days of the delivery date.
- In original condition — unused, undamaged and free of wear.
- Complete with all accessories, cables, free gifts and packaging.
- Accompanied by proof of purchase (order number, receipt or invoice).
- Cleared of any activation locks, accounts (iCloud / Google) and passcodes.
Non-returnable items
For hygiene, safety and fairness, we can't accept:
- Items returned more than 14 days after delivery.
- Products damaged by misuse, accident or unauthorised repair.
- Items with missing accessories, packaging or serial / IMEI labels.
- Gift cards, vouchers and items marked “final sale”.
- Completed trade-in transactions (see below).
How to start a return
Five simple steps from request to refund.
- 1
Contact us
Reach our support team through the Help Centre or WhatsApp with your order number and reason for return.
- 2
Get approval
We'll confirm your item is eligible and issue a Return Authorisation.
- 3
Pack it up
Securely repack the item with all accessories and its original packaging.
- 4
Send it back
Drop it at any Swapper store or schedule a free pickup in the Lembah Klang area.
- 5
Get refunded
Once we inspect and approve the return, we process your refund straight away.
Refunds & timelines
After we receive your return, we inspect it within 3 business days. Once approved, your refund is issued to the original payment method. Please allow extra time for your bank or provider to post the funds.
| Payment method | Refund processed | Funds received |
|---|---|---|
| Credit / debit card | Within 3 business days | 5–10 business days |
| Online banking / FPX | Within 3 business days | 3–7 business days |
| E-wallet | Within 3 business days | 1–5 business days |
| Store credit | Instantly on approval | Immediately |
Original shipping fees are non-refundable unless the return is due to our error or a faulty item.
Good to know
Exchanges & replacements
Prefer a different model, colour or storage size? Let us know when you start your return. If it's in stock, we'll arrange an exchange and charge or refund any price difference.
Damaged or defective items
Arrived damaged or faulty? Contact us within 48 hours. We'll cover return shipping and offer a free replacement or full refund. Hardware faults may also be covered by your 12-month warranty.
Trade-in transactions
Selling a device to us is a separate, final transaction — once you've accepted a quote and been paid, it can't be reversed. See how trade-in works.
Last updated: 15 July 2026
Still have questions?
Our team is here 7 days a week, 9am–9pm to help with any return or refund.