Return & Exchange Policy

Swapper Malaysia by Agoh Marketing (M) Sdn Bhd

At Swapper Malaysia, customer satisfaction is our priority. Please review our Return & Exchange Policy to ensure a seamless experience:

Eligibility for Returns & Exchanges

Conditions for Return or Exchange:

• Products must be in the same condition as received, with all accessories, manuals, and original packaging intact.
• Returns and exchanges are accepted within 7 days from the date of delivery.

Non-Eligible Items:

• Items marked as “Final Sale” or “Non-Returnable.”
• Products that show signs of physical damage, misuse, or unauthorized modifications.
• Any missing accessories or packaging may result in partial or denied refunds.

Proof of Purchase:

A valid receipt or proof of purchase is required for all returns and exchanges.

Process for Returns & Exchanges

Initiate a Request:

Contact our support team at info@swappermalaysia.com or fill out the Return & Exchange Form on our website.

Approval:

Our team will review your request within 2-3 business days and provide further instructions.

Return Shipping:

Customers are responsible for return shipping fees unless the product received is incorrect or defective. Please ensure the product is securely packaged to avoid damage during transit.

Inspection:

Once received, we will inspect the product to confirm eligibility for a refund or exchange.

Exchange Policy

Product Replacement:

Exchanges are subject to stock availability. If a replacement is not available, you may opt for a refund or choose another product of equivalent value.

Defective or Incorrect Items:

• Notify us within 48 hours of delivery.
• We will cover the shipping costs for returns and ensure a replacement or full refund.

Note: Swapper Malaysia reserves the right to amend this policy at any time without prior notice. For further inquiries, please contact us at info@swappermalaysia.com.