Privacy Policy

Effective date: 31 July 2026

1. Introduction

Welcome to Swapper Malaysia ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect your full name, email address, phone number, billing and shipping address, purchase history, account login credentials, device information such as IP address and browser type, and cookie or website usage information. Payment information is processed securely by our payment providers.

3. How We Use Your Information

We use information to process and fulfil orders, deliver products and services, process payments, provide support, send order and shipping updates, improve and personalise our services, detect fraud, meet legal obligations, and send marketing communications where permitted.

4. Payment Security

Payments are processed through secure third-party payment gateways. We do not store complete credit or debit card information on our servers.

5. Sharing of Information

We may share information with payment providers, shipping and logistics partners, IT and hosting providers, marketing and analytics providers, and government authorities where required by law. We do not sell or rent personal information to third parties.

6. Cookies

We use cookies and similar technologies to remember preferences, keep you signed in, improve performance, analyse traffic, and provide personalised content and promotions. You may disable cookies in your browser, although some features may not function properly.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. No electronic transmission or storage method is completely secure, so absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only as long as needed to provide services, complete transactions, meet legal, tax, and accounting obligations, resolve disputes, and enforce agreements.

9. Your Rights

Subject to applicable laws, you may have the right to access, correct, delete, or receive a copy of your personal information; withdraw consent; or object to certain processing. Requests may be subject to legal or contractual limitations.

10. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content, and recommend reviewing their policies before providing personal information.

11. Children's Privacy

Our services are not intended for individuals below the age permitted by applicable law without parental or guardian consent. We do not knowingly collect children's personal information in violation of applicable laws.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or requests about this policy or your personal information, contact AGOH MARKETING (M) SDN. BHD.